Effective Date: 1st January 2025
Website: www.mymriscan.com
1. Introduction
MyMRIScan (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all patients and visitors who use our website www.mymriscan.com or avail our diagnostic services across Chandigarh, Mohali, and Panchkula. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
2. Information We Collect
We may collect the following information when you visit our website or book an appointment:
Personal Information:
- Full name, age, and gender
- Phone number and email address
- Residential address (for pick & drop service)
- Doctor’s prescription and medical history (where provided)
- Scan type and appointment details
Technical Information:
- IP address and browser type
- Pages visited and time spent on website
- Device type and operating system
- Referral source (how you found our website)
3. How We Use Your Information
We use the information collected for the following purposes:
- To confirm and manage your scan appointment
- To provide free pick & drop service at your location
- To deliver your MRI/CT/PET scan reports digitally
- To send appointment reminders via SMS or WhatsApp
- To respond to your queries and provide customer support
- To improve our website and services
- To comply with legal and regulatory requirements
4. Medical Information & Confidentiality
All medical information, prescriptions, scan reports, and health-related data shared with MyMRIScan is treated as strictly confidential. We do not share your medical information with any third party without your explicit consent, except where required by law or your referring physician.
5. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. Information may be shared only in the following circumstances:
- With your referring doctor or hospital (for report delivery)
- With our pick & drop service team (for transport coordination only)
- With government or legal authorities if required by law
- With our trusted technology partners who help operate our website (under strict confidentiality agreements)
6. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal and medical information from unauthorized access, misuse, or disclosure. All data is stored securely and access is restricted to authorized personnel only.
8. Data Retention
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable medical and legal regulations in India.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Request a copy of your scan report at any time
To exercise any of these rights, contact us at info@mymriscan.com or call our helpline.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies separately.
11. Children’s Privacy
Our services are not directed at children under 18 years of age without parental or guardian consent. If a minor requires a scan, a parent or legal guardian must be present and provide consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
13. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
MyMRIScan
✉️ info@mymriscan.com
⏰ Available 24/7